FAQs

Frequently Asked Questions

How can I contact Eternal Wear?

You can reach us anytime at info@eternalcommerce.net.
Our team typically responds within 24 business hours, Monday through Friday Eastern Standard Time, USA.

Do you ship worldwide?

At launch, we ship within the United States only.
International shipping will be introduced as we scale.

Where do you ship from?

All orders are shipped from the East Coast of the United States through our fulfillment partners.

Can I change or cancel my order?

We begin processing orders quickly to ensure fast delivery.

  • Changes or cancellations must be requested within 12 hours of placing your order

  • Once an order has been processed or shipped, it cannot be modified

  • Unworn items may still be returned once received (see Returns policy)

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • PayPal

All transactions are securely processed.

When will my order be processed?

Orders are processed Monday through Friday during regular business hours.

  • Processing time: 1–2 business days

  • Orders placed on weekends or holidays begin processing the next business day

During high-volume periods, processing times may vary slightly.

How long will it take to receive my order?

Estimated delivery times within the U.S.:

  • Standard Shipping: 3–7 business days

  • Free Shipping (orders $75+): 3–7 business days

You’ll receive tracking information as soon as your order ships.

What if I don’t receive my order?

If your order hasn’t arrived within 10 business days after shipping, please contact us and we’ll make it right.

Will I be charged customs or import taxes?

No.
All U.S. orders ship domestically, so there are no customs duties or import taxes.

What materials are your underwear made from?

Our boxer briefs are crafted using:

  • 95% Organic Bamboo Viscose

  • 5% Spandex

We prioritize breathable, low-irritation materials and avoid synthetic-heavy blends whenever possible.

Do you offer free shipping?

Yes.

  • Free shipping on all orders over $75

  • Free shipping on all subscription orders

Do you support any charities?

Yes.
We are committed to supporting men’s health initiatives.

$1 from every pair sold is allocated toward men’s health organizations, starting with testicular cancer awareness. We plan to share transparent updates as the brand grows.

Manufacturing & Origin

Our products are manufactured in Zhongshan, China, a region known for specialized garment production and technical apparel manufacturing. We partner with experienced factories that meet our standards for quality, consistency, and workmanship.